Capital Express Assurance Limited has expressed its commitment to making life insurance policies more accessible to Nigerians through digital channels.
Ms. Bola Odukale, Managing Director, said on the company’s digital platform that Capital Express launched its mobile app and USSD channel to make it easier for policyholders to obtain life insurance coverage and easily process their claims. Being.
She said: “We created our own vision of customers being able to claim different life insurance policies, make premium payments, monitor the status of their policies within the company and process their claims faster without having to visit our physical branches. Mobile app developed and launched.
“These platforms are interactive and give our policyholders the opportunity to connect with us and get information on what they need to know about their policies with the company.”
According to the managing director, existing customers and interested policyholders from all parts of the country can access the company’s diverse products by using the USSD code *347*01#.
He also said the digital platform allows users to renew their policies, register complaints and track all transaction records detailed in the app.
He explained that apps can be installed on mobile phones from both the App Store (iOS) and the Play Store (Android).
As a customer-centric company, she said, Capital Express has made sure the apps are user-friendly and convenient for both old and new customers.
“These two features aim to simplify the process of buying insurance and operating insurance policies without having to worry about visiting our office or getting involved with the organization,” he said.
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