The IG report identified “staff shortages, high turnover, poor oversight, and inexperienced and undertrained staff” as a major management challenge at the State Department, adding that these issues “often contribute to the Department’s other management challenges.”
As an example, she cited a report that found that staffing shortages, large numbers of temporary workers and attrition “resulted in a lack of institutional memory and expertise, reactive operations, an inability to properly oversee foreign aid, and difficulties in managing the… resulted in workload. maintaining work-life balance”.
“The lack of adequate training was another aspect of this challenge, detailed in several reports,” it said. These included reports that some embassies had failed to provide necessary training in safety, health and environmental management, a training program for local staff and training in heavy machinery operation and maintenance.
“This issue of education is often the basis” of a separate management task involving oversight of contracts and grants. It cites other management challenges such as protecting people and equipment, managing and securing information, managing assets and finances, and operating in unpredictable and critical environments.
She added that the issues she first identified in 2016 with internal communications persist in ConsularOne’s decades-old modernization program aimed at consolidating legacy technology systems. This “created misunderstandings between employees and suppliers about office priorities, eroded trust between departments and reduced operational efficiencies.”
Part of the problem, he added, is that “the leadership responsible for the program has failed to provide a clear, consistent definition of the ConsularOne program, what components it comprised, and what contracts supported the program, causing confusion among stakeholders.” donated.”