by Jim “Puppy” Moore
Mom and Pop businesses are the backbone of the American economy. From family farms to motels, restaurants to car dealerships, for just about everything you can name, family-owned and operated businesses are the lifeblood of the country. They suffered a setback in 2020 when large public companies were kept open while smaller companies were closed. It was a terrible thing for these companies that employ the majority of Americans.
There is no better business in America than one where an owner is on or near the premises while the facility is open to the public. Owners know that poor or poor service is costing them customers and make sure their employees realize this. There is a direct correlation between customer satisfaction and employee hiring. The employee’s services must be requested in order to stay in the job.
As owners and employees in family businesses understand the importance of providing a quality product and service to sales, these businesses are more focused on achieving this.
I love knowing that my dollars go to the local people – owners and employees. I love knowing that those dollars have been diverted to other businesses in my community. The more money local residents have in the area, the better for everyone in it. Run it about 3 or 4 times before sending it off to pay internet, phone, and other bills.
When I mention small business, I am talking about all locally owned businesses. This is a web developer working from home. These are real estate agents, appraisers who help loan applicants justify the value of their loan applications, Tex-Mex restaurant owners, Sonic Drive-In owners, tire shop owners, hair salon owners, and many more. Miscellaneous.
These owners carry all kinds of burdens of federal oversight — through their elected representatives — from all levels of government to water and sewage districts, from county ordinances to municipal ordinances to state regulatory groups. Every time they give someone money for a specific purpose, a fee is paid to a government agency somewhere for that money exchange. These owners pay all of that and all of their expenses and all of their employees. If anything is left over, owners must decide whether to pay for themselves or spend more money on their business.
The owners receive the final payment. Everything else you pay first. And if after paying everyone else there is no money left, the owner suffers silently. Small businesses have good times and bad. Sometimes it’s because the state decided to tear down the street right in front of their store just before peak season starts — or when people had their facility.
I have known and worked with many small business owners. They are hardworking, good, decent people who are willing to sacrifice present or short-term satisfaction in order to fulfill long-term goals and commitments.
Copyright 2022, Jim “Puppy” Moore. All rights reserved.