(WTVO) – Some large outlets are considering giving customers the items they wanted to return – and also the money they paid for.
According to CNN, retailers like Target, Walmart, American Eagle and Gap are facing high inventories and will not restock items.
A retail expert says the risk is that fraudulent customers could peruse a series of orders looking for free goods.
“One thing that retailers need to track and make sure is that customers are taking notice.” [Keep it] Keith Daniels, Partner at Karl Marx Advisors, said: “The policy does not initiate abuse but instead looks for free goods on a range of orders by providing them with a refund.”
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Amazon started the practice a few years ago with certain types of products, including heavy items with low prices or in cases where it would be more expensive to cover return shipping costs.
In some situations, Walmart and Target confirm that they already have a “keep it” return policy in place.
In a statement to Nexstar, a Walmart spokesman said that once a customer initiates a return, the company looks at “various factors” to determine what might be the best solution for that person.
“In some cases, they may not need to return or ship the item,” the spokesperson said. “These factors include everything from product price, to supply chain costs, to the most efficient and sustainable return solution, and most importantly, what will be the best customer experience.”
A Target spokesman told Nexstar that the company is reviewing returns on a case-by-case basis and, in some cases, will suggest that a customer keep the item or donate it.
The Gap and American Eagle did not respond to requests for comment.