Mediacom FAQs

Mediacom provides users with one of the best internet, cable TV, and home phone services to users living in around 22 states of the US. Its service area expands to around 2,173 zip codes nationwide. Mediacom is famous for its affordable 1 Gig Plan delivered to users using its HFC or Hybrid Fiber-Coaxial future-proof technology. This makes it the best service for gamers and people who love to stream shows in 4K and HD quality. 

Sometimes users find it confusing to know what is offered on their plans/packages and the different terms of the service. To make things easier for them, we have listed a few FAQs so that they can understand Mediacom in a better way. Let’s have a look at some of these frequently asked questions: 

What Kind of Service Does Mediacom Provide to Users?

Mediacom provides Xtream Internet service to its users delivered over a hybrid Fiber-Coaxial network. It transfers data over coaxial cables over the subscriber’s location. Its use of 100% Gigabit technology enables Mediacom to provide speeds of up to 1 Gig with 99.99% reliability. This makes Mediacom’s internet service more powerful than that of its competitors. 

What are the Different Internet Plans Offered by Mediacom?

Mediacom offers different internet plans that help users enjoy high-speed and affordable internet connectivity. Users can find the Xtream Internet 100 plan, which offers up to 100 Mbps down/10 Mbps up with 300 GB data allowance, the Xtream Intenet 300 plan that offers up to up to 100 Mbps down & 10 Mbps up 300 GB data allowance, and The Xtream 1 Gig Plan that offers 1000/50 Mbps internet speeds and 3000 GB data allowance to users. 

How Can You Contact Mediacom Customer Service? 

Users can connect to Mediacom customer services by calling its customer service number which is 855-349-9315. Besides this, Mediacom’s website can connect them to the Live Chat option, which can connect you to an agent. Besides this, you can contact Mediacom services using its social media profiles as well.  

What Is the Most Basic Plan Offered by Mediacom’s Internet Service?

Mediacom Internet provides users with different plans. Its most basic plan is Xtream Internet 100, which provides users up to 100/10 Mbps and 300 GB data allowance. Apart from this, users can use additional features like In-home WiFi and access to the Total Defense Internet security software that provides users with parental controls, internet security, anti-phishing tools, and many other security tools. 

The plan is best for people with small families and basic online activities like sending/receiving emails, browsing the internet, etc. Users can buy this plan for $24.99/month for 1 year and perform less bandwidth-intensive activities. 

What Is the Best Plan for Mediacom Cable TV Users?

Mediacom Cable TV users can subscribe to Xtream Internet 1 GIG + Variety TV, which is available for $124.99/month for 1 year. This is one of the highest tier plans offered by the service that enables users to use up to 170+ channels including a number of local, entertainment, sports & music channels. Apart from this, users are provided TiVo® Intelligent Guide & Xtream Voice Remote, which is packed with advanced entertainment features at home. Also, there are thousands of FREE On Demand titles available for users. The plan lets users watch TV on their favorite smart devices using the XtreamTV app. Also, users can get up to 1000/50 Mbps internet speeds which are ideal for gaming, streaming 4K and HD quality videos, connecting smart home and smart security devices, and so on. Have a look at the different Mediacom bundle deals for more information.

Does Mediacom Offer Data Caps?

Mediacom offers data caps on its Internet plans. For instance, the data cap for the Xtream Internet 100 plan is around 300 GB, for Xtream Internet 300, the data cap is around 1500 GB, and for Xtream Internet 1 Gig plan, the data cap is 3000 GB. Mediacom claims that these data caps are ideal for heavy internet users and even after using them for the most bandwidth-intensive online activities, users will hardly be able to consume all of it.  

What Are the Downsides of Using Mediacom’s Internet Service? 

Like there are all the good things about Mediacom, there are a few downsides to the service. For instance, you might not be able to find it in many states of the US. Also, Mediacom internet hotspots are available only in 9 selected states which can be a turn-off for many users. Apart from this, the price also tends to increase after a year and lastly, it does not offer unlimited data to its users. 


In the end, one can say that there are many ways users can get information about Mediacom and its services. The best way to get it done is by connecting with its customer service representatives, who are available round the clock to answer users’ queries. Besides this, there are different other ways of getting information about Mediacom and its services. For instance, users can log on to Mediacom’s website and use the live chat option. They can also use their social media account and look for answers to their queries easily.  

Alexandra Lewis

Learn More →

Leave a Reply

Your email address will not be published. Required fields are marked *