by Maureen O’Hare | CNN
From Covid to chaos, it’s been another tough year for the airline industry. In most parts of the northern hemisphere, the busy summer season has been marred by delays and cancellations, while in the United States a new study this week found that airline passenger satisfaction on board is declining.
However, as we head into the quieter travel months of September and October, Friday was cause for celebration in London as industry leaders gathered at the Langham Hotel for the 2022 Skytrax World Airline Awards – the inaugural event accomplished. Personal since 2019.
UK-based airline and airport rating and ranking website Skytrax conducted over 14 million customer surveys in over 100 countries between September 2021 and August 2022 to determine the current global airline of choice.
This year’s winner was no stranger to the podium. Recently crowned Qatar Airways has won the top prize a total of seven times since the awards were launched in 1999. The Qatari airline received eight more watches on Friday, including Best Business Class, Best Business Class Seat and Best Business Class. lounge dining. There will be a lot to bring back in carry-on luggage.
RELATED: Which North American Airports Do Travelers Find Most — and Least — Satisfying?
Just two months ago, the airline took first place in AirlineRatings.com’s ranking of the world’s best airlines.
Qatar Airways Group Chief Executive Officer Akbar Al Baker thanked his “incredible employees” for “their continued commitment and dedication” and added “it’s even more rewarding to win these awards in the same year that we… celebrate our 25th anniversary.”
Shortly after receiving the award, he told CNN Travel the secret of the airline’s continued success: “Consistent service, consistent product, constant attention to passengers and the total dedication of everyone who works at the airline.”
Singapore Airlines, the new world No. 2, won nine awards including Best Cabin Staff, Best First Class, Best First Class Seat and Best First Class Catering, according to a survey by Skytrax.
Emirates, the flag carrier of the United Arab Emirates, took third place and was also recognized for Best Inflight Entertainment, Best Economy Class, Best Catering in Economy Class and Best Seat in Premium Economy Class.
Japan’s ANA (All Nippon Airways) came in 4th and was also named the cleanest airline in the world: no reason when two years of Covid-19 means customers are paying extra attention to sanitation and hygiene standards Huh. It won four other awards, including Best Airport Services.
Australian airline Qantas ranked fifth in a survey of more than 350 airlines conducted in English, French, Spanish, Russian, Japanese and Chinese.
Delta Air Lines was the No. 1 airline in the US, winning six region-specific award categories, while Turkish Airlines was the No. 1 airline in Europe, earning four awards, including the highly competitive title of Best Airline in Europe.
In the biggest shock of the day, Irish airline Ryanair – never shy from controversy in its 37-year history – won the awards for the first time, claiming the crown for best low-cost airline in Europe. Much of this success with customers should be due to the region becoming one of the more reliable airlines, canceling relatively few flights and even offering ‘rescue flights’ in July and August. to help those who have been canceled by their rivals.
Albertin Murasira, a RwandAir flight attendant who received the award for best airline staff service in Africa, said the award would encourage the airline to keep raising standards.
Since this “is an award for the best employees, it’s a huge win for us,” she told CNN. “It will encourage us to take care of our passengers.”
Skytrax CEO Edward Plastad said that while the industry honored aviation’s best, the industry was still grappling with the stress of COVID, staff shortages and rising fuel prices due to the conflict in Ukraine.
“Overall, it wasn’t the happiest of times in a lot of ways,” he told the ceremony audience.
The airlines pay no entry or registration fees to qualify for the awards and all costs of the survey and awards program are borne by Skytrax. Visit the Skytrax website for the full list of winners.
Top 20 airlines in the world in 2022 according to Skytrax
1. Qatar Airways
4. ANA (all Nippon Airways)
5. Qantas Airways
6. Japan Airlines
7. Turkish Airlines
8. Air France
9. Korean Air
10. Swiss International Airlines
11. British Airways
12. Etihad Airways
13. China Southern Airlines
14. Hainan Airlines
16. Cathay Pacific
18. Eve Air
19. Virgin Atlantic
The best cabin crew in the world
The world’s best airline cabin cleaning service
Anna All Nippon Airways
The world’s best independent airport lounges
The world’s best business class lounge
The best leisure airline in the world
World’s Best Low-Cost Airline in Asia Best Low-Cost Airline
Best low cost airline in Europe
Best low cost airline in North America
best low cost airline in Africa
The world’s best long-haul low-cost airline
World’s best airlines in their class
The best first class airline in the world: Singapore Airlines
The best business class airline in the world: Qatar Airways
The world’s best premium economy class airline: Virgin Atlantic
The world’s best economy class airline: Emirates
™ and © 2022 Cable News Network, Inc., Warner Bros. Discovery Company. All rights reserved.