by Adeline Cardoza
- Digital Banno Platform
Jack Henry™ announced that Woodsville Guaranty Savings Bank has selected Jack Henry to improve efficiency and the user experience for both customers and employees, while continuing to provide personalized service as the bank grows.
Founded in 1889, Woodsville Guaranty Savings Bank has a long history of serving small businesses and individuals in northern New Hampshire. The $630 million wealth bank selected Jack Henry to improve customer experience while increasing its competitive advantage with a full suite of digital features and capabilities. With Jack Henry, the bank achieves scalable and open technology, including core and digital cloud-based solutions such as the Banno Digital Platform™, and gains efficiencies by streamlining and automating other processes.
James E. Graham, President and Chief Executive Officer of Woodsville Guaranty Savings BankSaid: “Jack Henry will bring us the efficiencies we need to grow without adding hours and manpower, which is important because the current economic climate is making it difficult to find new talent. Our goal is to increase speed and scope while better serving customers’ more meaningful moments.” In addition to improving our service, our associates look forward to expanding their responsibilities with deeper conversations and more meaningful offerings. This new technology plan helps Woodsville Guarantee Savings Bank protect customers, people and culture. Established to build on what we have built in our community over the past 133 years.
Along with Jack Henry, the bank will use 850+ API-integrated third-party fintechs. Commenting on Jack Henry’s openness and flexibility, Graham says, “Today we use a lot of solutions that come from different vendors and don’t always integrate easily with our systems or with each other. Jack Henry offers a comprehensive suite of technologies to more easily meet our internal and client needs, while giving us the ability to select the FinTech providers of our choice and easily integrate them into our systems. We are very happy that all of our channels are getting better and more effective.”
Stacey Zengel, President of Bank Solutions at Jack Henrysaid: “Longtime community banks like Woodsville Guaranty Savings Bank are driven by their people and their relationships with communities. By providing a well-developed technology suite and access to a broad ecosystem of fintech partners, we give them the flexibility to continue doing what is best for their people and customers, improve efficiency and the user experience, and continue to grow and compete in their market. I’m proud to work with a community bank with an impressive heritage.”
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